Privacy Policy

Altripmart (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”), website, and services (collectively, “Services”).

By using Altripmart, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of data:

a. Personal Information

• Name, email address, phone number, and billing/shipping address.

• Login credentials (if you create an account).

• Payment details (processed securely through third-party payment providers).

b. Usage & Device Information

• Device type, operating system, unique identifiers.

• IP address, browser type, and app version.

• Log files, crash reports, and analytics data.

c. Location Data

• Approximate or precise location (if you enable location services for trekking trails, nearby hotels, or recommendations).

d. Transaction & Booking Data

• Hotel reservations, travel preferences, and booking confirmations.

• E-commerce purchases and order details.

e. Communications

• Feedback, customer support requests, reviews, or inquiries submitted by you.

2. How We Use Your Information

We use your data to:

1. Provide trekking and trail information, including maps and updates.

2. Facilitate hotel bookings, reservations, and confirmations.

3. Process e-commerce orders and manage deliveries.

4. Improve and personalize your app experience.

5. Communicate with you about updates, offers, and important notices.

6. Monitor app performance, usage, and troubleshoot technical issues.

7. Ensure compliance with applicable laws and prevent fraud.

3. Sharing & Disclosure of Information

We do not sell or rent your personal data. However, we may share your information in the following cases:

• Service Providers: With hotels, travel partners, delivery services, and payment processors.

• Business Partners: When you book or shop through third-party partners integrated in the app.

• Legal Obligations: If required by law, court order, or government authority.

• Analytics & Security Tools: For crash reporting, analytics, and fraud prevention.

4. Data Retention

• We keep your personal data only for as long as necessary to provide our services or comply with legal obligations.

• Booking and transaction records may be retained as required by tax and regulatory laws.

• Once data is no longer required, it will be securely deleted or anonymized.

5. Your Privacy Rights

Depending on your region, you may have the right to:

• Access, update, or correct your information.

• Request deletion of your account and personal data.

• Withdraw consent for optional data collection (e.g., location tracking).

• Request a copy of your personal data.

6. Delete Account & Data Removal

You may delete your account at any time:

1. In-App Option:

   • Go to Profile > Settings > Delete Account and follow the instructions.

2. By Email Request:

   • Send an email to [email protected] with the subject line: “Delete My Account.”

When you delete your account:

• Your profile, login data, and personal details will be permanently removed.

• Past booking and purchase records may be retained for legal and accounting purposes.

• Once processed, deleted data cannot be recovered.

7. Data Security

We use industry-standard security practices to protect your data, including encryption, secure servers, and restricted access. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Children’s Privacy

• Our services are not directed to children under 13 years old (or the age defined by local law).

• We do not knowingly collect personal data from children.

• If you believe a child has provided us data, contact us immediately at [email protected], and we will delete it.

9. International Users

If you are accessing Altripmart outside Nepal, please note that your data may be transferred to and stored in countries where data protection laws may differ from your own jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected with an updated “Last Updated” date. Significant changes will be communicated within the app or via email.

11. Contact Us

If you have any questions about this Privacy Policy, data practices, or account deletion, please contact us:

📧 Email: [email protected]
🌐 Website: www.altripmart.com